The blog
Customer Success articles and videos
Practical ideas on Customer Success Management from Rick Adams and the Practical CSM team: skills, metrics, onboarding, renewals and the career.
Revolutionizing Customer Success: Integrating Modern Web Frameworks for Enhanced User Experiences
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
The Impact of Digital Transformation on Customer Success in Traditional Businesses
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
Eight Things the Customer Success Team Should Do in a Recession – Part 8
There were a lot of great points made in my recent interview with Nick Mehta, CEO of Gainsight, but there was one aspect of...
Contracts to User Guides: Elevating Customer Touchpoints with Advanced Document Solutions
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
Tasting Success: 7 Reasons Why You Need to Walk in Your Customers’ Shoes
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
Eight Things the Customer Success Team Should Do in a Recession – Part 7
There were a lot of great points made in my recent interview with Nick Mehta, CEO of Gainsight, but there was one aspect of...
Eight Things the Customer Success Team Should Do in a Recession – Part 6
There were a lot of great points made in my recent interview with Nick Mehta, CEO of Gainsight, but there was one aspect of...
The Power of Asking: Uncovering the Why Behind Customer Churn
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
Customer Success Technology Tips for Leaders
As Chief Customer Officers, VPs of Customer Success, and other senior-level Customer Success Managers, you know that technology plays an essential role in Customer...
Training, Certification, & CPD Trends in Customer Success Management in 2023
Throughout 2023 we have been conducting a survey of senior leaders within the global Customer Success Management profession. We had over 300 responses from...
Eight Things the Customer Success Team Should Do in a Recession – Part 5
There were a lot of great points made in my recent interview with Nick Mehta, CEO of Gainsight, but there was one aspect of...
Mastering the Art of Virtual Customer Success Meetings
In an era where remote work has swiftly transitioned from a perk to a necessity, mastering the craft of virtual meetings has become non-negotiable....
