The blog
Customer Success articles and videos
Practical ideas on Customer Success Management from Rick Adams and the Practical CSM team: skills, metrics, onboarding, renewals and the career.
My Customers Are Ghosting Me, What Do I Do?
Ever felt like your customers are ghosting you? Carmel Granahan, Head of Customer Success and founder of Unify Success, has some expert advice for...
Unlocking Growth Beyond SaaS
Explore the universal relevance of Customer Success Management in diverse industries. Discover how it is transforming businesses beyond SaaS, nurturing existing customer relationships, and...
Eight Things the Customer Success Team Should Do in a Recession – Part 4
There were a lot of great points made in my recent interview with Nick Mehta, CEO of Gainsight, but there was one aspect of...
Eight Things the Customer Success Team Should Do in a Recession – Part 3
There were a lot of great points made in my recent interview with Nick Mehta, CEO of Gainsight, but there was one aspect of...
Myth Busted: CSMs Can Do It All. How to Avoid Quiet Quitting in Your CS Team
Discover proven methods to tackle quiet quitting within your customer success team. Learn how to boost employee engagement and create a positive workplace.
Ten Steps to a Successful Renewal
Customer Success is the cornerstone of a successful business. It is the practice of ensuring that your customers achieve their desired outcomes while using...
The Importance of Continuous Learning in Customer Success for SaaS
Find out when startups should set a customer success strategy and build the CS team. Plus, discover why customer success should be a core...
When Should a Startup Build Its CS Team and Strategy?
Find out when startups should set a customer success strategy and build the CS team. Plus, discover why customer success should be a core...
How to Drive Your Customer Success Team to Excel
Managing a successful customer success team can be a challenging task. The needs of your team will change as it grows and matures, and...
Over 50,000 students have completed our Customer Success Fundamentals on LinkedIn Learning
We are thrilled to share that over 50,000 students (in fact 63,520 to be precise) have successfully completed our Customer Success Fundamentals online self-study...
The Chief Customer Officer Playbook by Rod Cherkas
Book Club Join Rod Cherkas, author of the best-selling book The Chief Customer Officer Playbook, as he shares actionable strategies you can use to...
Unlocking Success with Customer Engagement
Customer engagement is a process of fostering meaningful interactions between customers and the organization. It is the ongoing cycle of nurturing customer relationships to...
