The blog

Leading CS teams

Building, scaling and leading Customer Success teams and strategy.

Leading CS teams5 min read

Why Frameworks Succeed

Einstein is supposed to have defined insanity as 'doing the same thing over and over and expecting different results'. So logically, sanity is doing...

Leading CS teams3 min read

Community and Customer Success in 2023

It's time to take a look at what the future of Community and Customer Success might hold. Check out Practical CSM’s three predictions for...

Leading CS teams7 min read

Melting Pot or Salad Bowl

I have worked and managed at both ends of the behavioural spectrum. As a trader in London's financial markets, I encountered a high-pressure environment...

Leading CS teams5 min read

Take Me to your Leader

Whatever your industry or sector, the number of competitors in your marketplace, each with their own value proposition and each with their own approach...

Leading CS teams4 min read

Workload Pressure: Its Management for Success

Being responsible for the overall post-sales journey towards the customer’s outcome success, it is common to find Customer Success Managers buried in work and...

Leading CS teams5 min read

Built to Last

Since the end of the Second World War, it is generally accepted that there have been four global recessions, and another may be on...

Leading CS teams4 min read

Scaling Customer Success Teams

Practical CSM discuss about the challenges and solutions in scaling CS Teams. You may read about it here!

Leading CS teams2 min read

Automation in Customer Success

Automation saves time, effort, money, and most importantly, frees up customer-facing time for Customer Success Managers. Read about it here!

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