The blog
Leading CS teams
Building, scaling and leading Customer Success teams and strategy.
How to build the best Customer Success team?
Advice on building the best Customer Success Team. Our specialists will show you how to take the opportunity.
What Makes Customer Success Unique?
What makes Customer Success Unique? Our experts will help you take advantage of the opportunity.
What is “Digital Customer Success”? – Rants & Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about Digital Customer Success. You may view this article here!
Is CS Leadership Failing? – Rants & Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about Is CS Leadership Failing? You may view this article here!
What to Automate? – Rants & Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about What to Automate? You may view this article here!
Customer Communities – Why Bother? – Rants & Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about Customer Communities – Why Bother? You may view this article here!
Do you feel CSMs are better served by being aligned by industry? – Rants & Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about Do you feel CSMs are better served by being aligned by industry? You may...
“Automated CS” is not “Lower Quality CS” – Rants & Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about “Automated CS” is not “Lower Quality CS”. You may view this article here!
Why Customer Success Platforms Have It All Wrong – Jake Sorofman – Part 3
Let's hear Jake Sorofman about the third part of Why Customer Success Platforms Have It All Wrong? You may view this article here!
Why Customer Success Platforms Have It All Wrong – Jake Sorofman – Part 2
Let's hear Jake Sorofman about the second part of Why Customer Success Platforms Have It All Wrong? You may view this article here!
Management vs Leadership – Rants&Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about Management vs Leadership. You may view this article here!
Why Customer Success Platforms Have It All Wrong – Jake Sorofman – Part 1
Let's hear Jake Sorofman about Why Customer Success Platforms Have It All Wrong? You may view this article here!
