The blog
Customer Success articles and videos
Practical ideas on Customer Success Management from Rick Adams and the Practical CSM team: skills, metrics, onboarding, renewals and the career.
6 Essential KPIs in Customer Success
Practical CSM discuss about the 6 Essential KPIs in Customer Success. You may access it here!
“Green” Customer Churns: What went wrong?
Practical CSM discuss about the Three (3) reasons why “green” customers leave. You may access it here!
How To Connect With The Customers?
Practical CSM discuss about how to Fully understand your customers with the right approach. You may access it here!
Three (3) Tips for work-life balance
Here's an overview about the Here are Three Tips for Work-Life Balance dedicated to mothers. You can access it here!
8 Steps to Turn Touchpoints into Opportunity
Identifying all and optimizing touchpoints, bringing customers closer to success. Here's an overview about the 8 Steps to Turn Touchpoints into Opportunity.
What is a Customer Health Score?
Practical CSM discuss about the Customer Health Score. Our specialists will show you how to take the opportunity.
How to build the best Customer Success team?
Advice on building the best Customer Success Team. Our specialists will show you how to take the opportunity.
What Makes Customer Success Unique?
What makes Customer Success Unique? Our experts will help you take advantage of the opportunity.
What is “Knowledge Centered Service”? – Alistair Field – Part 2
KCS—Knowledge Centered Service—may aid Alistair Field and his Knowledge Management colleagues. Alistair's engaging discourse reveals more.
Health Scores for non-SaaS Products – Rants & Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about the Health Scores for non-SaaS Products. You may view this article here!
What is “Knowledge Centered Service”? – Alistair Field – Part 1
Many CS Teams want to become more data-driven and service more customers than an economically effective Customer Success solution can.
What is “Digital Customer Success”? – Rants & Musings with Rick Adams
Let's hear the rants and musings with Rick Adams about Digital Customer Success. You may view this article here!
