The blog
News and industry views
Practical CSM news, milestones and awards, plus industry studies, predictions and book reviews.
The Customer Success Profession in 2021 – Remco’s Predictions – Part 2
Let's the prediction of Remco De Vries about the second part of "Four challenges for the Customer Success Profession". You may view this article...
The Customer Success Profession in 2021 – Remco’s Predictions – Part 1
Let's the prediction of Remco De Vries about the first part of "Four challenges for the Customer Success Profession". You may view this article...
Four challenges for the Customer Success Profession in 2021 – Guy Nirpaz – Part 3
Let's hear Guy Nirpaz about the third part of "Four challenges for the Customer Success Profession". You may view this article here!
Four challenges for the Customer Success Profession in 2021 – Guy Nirpaz – Part 2
Let's hear Guy Nirpaz about the second part of "Four challenges for the Customer Success Profession". You may view this article here!
Four challenges for the Customer Success Profession in 2021 – Guy Nirpaz – Part 1
Let's hear Guy Nirpaz about the first part of "Four challenges for the Customer Success Profession". You may view this article here!
New CSM video Series – Rants & Musings with Rick Adams
Let's have a discussion with Rick Adams talk about Customer Success Management. You may watch here!
Welcome to the Practical CSM Academy
Let us talk about Practical CSM. Here's a brief video discussion about us and what we do on the CS industry!
Practical Customer Success Management: Author Interview
An interview with Rick Adams about “Practical Customer Success Management: A best practice framework for the rapid development of customer success”.
Introducing PracticalCSM.com
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